Thank you for your interest in Epicdigitalgoods products! We understand that there may be situations where you need to cancel an order or request a refund. This policy outlines our guidelines for such scenarios.
Non-refundable Products:
Due to the nature of digital products, once an order is completed and the product is downloaded, we are unable to offer refunds. This is because digital products cannot be returned in the same way as physical goods.
Exceptions:
We understand that exceptional circumstances may arise. If you encounter any of the following issues, please contact us at paysavaysa@gmail.com within the specified timeframe:
- Product not received: If you do not receive your download within 14 days of your purchase, we will issue a full refund.
- Download or unzipping issues: If you experience problems downloading or unzipping your product, please contact us within 24 hours of your purchase. We will do our best to assist you and may offer a replacement or alternative solution.
Order Cancellation:
Currently, we do not offer order cancellations once the order is placed. However, if you have not received your product within 14 days, please contact us at paysavaysa@gmail.com for assistance.
Contact Us:
If you have any questions regarding our Cancellation & Refund Policy, please do not hesitate to contact us at paysavaysa@gmail.com. We are here to help!